Originally from ticket #6841.
Hi OpneDrive team
i have a problem. until today everthings works fine with my 500GB/day bandwidth. But today around 16.00 Pm i have noticed that i have already exceeded my daily bandwidth. I was looking into my website logs and i saw nothing special; i have increased my limit to 1TB, not to mention that when i was paying instead it calculate the difference of my current plan to upgrade plan i was charged as a full service 31$ (today invoice 1820024063, and 23.03.2012 invoice for april was 1820023406 - same happened last month, you have already my ticket for that).
Now at 21:20PM again your system tells my that i have exceeded the limit. It is imposible in 5 hours to reach 500GB bandwidth!?! (if so, could you provide me some logs or referrers because all my file are hotlink protected only within my website)
Could you please verify what is happening ? It is my first strange situation like this in last 6 months since i have this account.
thank you very much for your time
best regards,
Edi Mitrea
Hi Edi,
Thank you for bringing this to our attention!
rest assured that we are already looking into your concern and we will get back to you with a resolution for your concern!
Regards,
Frank Edwards
Team OpenDrive
www.opendrive.com
hi Frank,
Would be better if in the near feature you could provide an option into account menu where we could see logging, since them are into your servers, not complex one or, at least, in every file mini-menu an option (download log) like a basic log: DOWNLOAD_DATE | HTTP_REFERER and REMOTE_ADDR, would be very appreciated.
From last night everything came back to normal, however it is a strange situation. by the way, it would be a must that you have possibility to track back download started, in order to see if it has finished or not, and after that to decrease bandwidth amount. i have seen this topic started on forum few months ago.
thank you for your response and looking forward for the resolution.
best regards,
Edi Mitrea
Hi Edi,
At this time I can definitely put that in as a feature request for our developers to look into it and consider for future releases of OpenDrive!
We are continuously working for a better OpenDrive experience.
Thank you for your patronage and feedback!
Regards,
Frank Edwards
Team OpenDrive
www.opendrive.com