OpenDrive Knowledge Base/Community/Community Support Forum
Answered
Update on the backup restoration?
Brian Singer
asked this on Jan 06 10:32 am
No communication from OpenDrive since Jan 3rd? And the holiday excuse also doesn't hold much water either, what's going on here guys?
Comments
Still restoring. About 600,000 files have already been restored.
How many files left? Let''s see, there is me . . .
and also me..
count me as one of those whose files were not restored too..
My files are not restored too..
600k out of how many? And how did the DB corruption affect the file restore? Updates please.....!
have not been able to access, download or SEE my picture files since end of december. this is enormously inconvenient !! opendrive paid subscription not looking like a good idea... at all @!
Hi Gwen,
I certainly understand your concern. We are working to restore user data from a backups. Free users may experience a longer delay than our paying customers through this. We wish to resolve this issue as soon as possible for you and all our other users.
Please check at http://support.opendrive.com/entries/20822078-system-status-file-se... for continued updates.
Thank you,
OpenDrive Team
There needs to be an update. And there should be a notice posted when you log into your OpenDrive account. It has been 5 days and still no logon message. Standard users need to be notified. We have been more than patient regarding the lack of communication. It is now inexcusable. Thank you.
There definitely needs to be better updates an communication in general since "we" are on the third week of "restoring" data and I still have no idea when or if I will be able to access my files.
25th of January, still not able to access my files... Why did you stop to do a daily update ?!?!?
What on earth is going on? All topics are getting closed for comments, no updates. Totally outrageous!
To better serve users that have been experiencing issues accessing data, we ask that you please direct further updates to support@opendrive.com or open a new request above.
We are addressing cases on an individual basis and believe this will allow us to speed up the recovery process for users affected as well as address concerns directly to help make this right. We care about our users and will do everything we can to fix this and regain your trust.
OpenDrive is a complete waste of everyone's time. I have multiple accounts with OD and so far all of my files are UN-reachable. I have tried calling OD and I have tried opening tickets with OD.
I have paid OpenDrive for my account with them as I am sure most of you have as well. I will be collecting e-mail's to start down the path of legally getting something out of OpenDrive.
*edited per Privacy Policy
Please contact me today with when I can expect someone to be assigned to my request tickets and messages on your mail box.
I would like to know
a) Will I get my data back? If yes, when can I realistically expect the restoration of my data.
b) How do I get my data off of opendrive? I have requested a hard drive weeks ago (at that point to upload more data, now I just want a way to get them back on my PC)
c) Will you reimburse me for what I have payed for the opendrive "service" so far?
I initially had the impression that you do your best to help your costumers through this disaster, but now you just seem to ignore your costumers' request tickets without at least providing general updates or a time line when assistance can be expected. Therefore, if I do not hear back from you in an acceptable time frame, the latest by the end of this week I will complain to the BBB.
Alexandra Moesta
We are encouraging all users to direct queries to the support center . We do apologize for not being able to reach our users in time due to the influx of user tickets that we have received, this has been much slower than normal response times but rest assured that we are doing our best to reach out to all our users and their concerns. To better focus response efforts we are closing this thread with our sincerest apologies to the thread owner and other responders