OpenDrive Knowledge Base/Community/Community Support Forum
Answered
Help, getting Adobe Acrobat error message saying can't open files due to unsupported file type or damage.
Toni Marcum
asked this on December 27, 2011 09:16 pm
I am trying to open files and am getting the following error message:
Adobe Reader could not open ‘mtng auth sept 09[1].pdf’ because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded).
This makes no sense and is occurring with TONS of my files. The files are faxed (via efax) or emailed to us in pdf format and we have never had a problem before now. PLEASE HELP!!!!
Comments
It's not just Acrobat files. Most of my files are failing, at first with a program error string in place of the file contents, and now with a popup error message: "file temporary not available" or something like that.
We apologize for the issues you are experiencing. There is currently a known issue with accessing files stored in OpenDrive, and we have posted an article addressing this issue. At the moment, we do not have a timeframe for when this will be resolved. Our technicians are working to restore access to your files ASAP.
If you would like to check for updates, the article is available at the link below. Please feel free to contact us if you have any questions. We will be happy to assist you.
http://support.opendrive.com/entries/20822078-unable-to-access-data...
Hi Toni and David,
We are currently working on a known issue and seeking to address it right away, one of our storage servers are having technical issues and had to be disconnected. This is what is most likely causing the disruption in your files. Rest assured that this is temporary and our techs are working to restore it online and are counting on restoring it within 24 hours. We will be addressing the issue on a separate post and will keep everyone posted.
Thank you for contacting OpenDrive!
This is happening even today (Jan 9th). I see that they had a database server issue. It took me a good month of constant uploading to get all my files uploaded. Now a couple months later I dread having to go through all that again.
Hi Tika,
We hope to have the file issue resolved in less than 72 hours. More information will be provided as we know the progress. I am so sorry about the issues you have had and made a note of that in your account for our billing/accounting department to see.
At this rate I won't be around for a couple of months...
Hi Scott,
Certainly understand your frustration. We are actively working on this situation and I can assure you we want this resolved as soon as possible. We wish to provide the best service we can.
We will continue providing as much information as we have to our customers -- it is difficult to give an exact date for full restoration of backups, but we hope to have a much clearer picture tomorrow on the status.